BMC Remedy delivers Change and configuration management(CCM) solution to manage change and control on IT infrastructure. The CCM solutions acheives the management of following recommended by ITIL standards for ITSM:

• Change Detection


• Release


• Configuration

The CCM solution does the following tasks:

1. Identify - Discover the IT environment


2. Respond - to the needs of changing business and IT requirements.


3. Control - Enforce the rules to control all business critical configurations in the IT environment.

The CCM consists of following three modules:

1. Process-based Change detection solutions


2. Policy-based Configuration Automation solutions


3. Business-aware Discovery and Detection solutions

The CCM solution takes advantage of a common source of information in a CMDB. Read more on change and configuration management.