Change and configuration management forms key to ITIL. Lets see what is ITIL all about?

ITIL stands for IT Infrastructure Library. Today, world has become aware about managing IT infrastructure. ITIL is becoming widely accepted approach in IT Service management. Hundreds of companies have already started adopting ITIL processes.

ITIL is a set of best practises aimed to achieve quality IT service management. IT service management is management of IT systems and infratsructure to accomplish quality IT services delivery.ITIL has attracted attention of IT service providers, CIOs, directors and managers.

ITIL is aimed to enable a company achieve following:

1. Reduced costs


2. Enhanced IT services by the use of best practises


3. Enhanced use of skills and experience across the organisation


4. Improved standards


5. Improved productivity


6. Enhanced availability and performance of IT services

ITIL enhances quality of service delivery and support services by doing  Change and configuration management.

Change and configuration management includes following:

1. Problem detection, quick troubleshooting


2. Release management


3. Production environment management


4. Development management


5. Availability and performance management


6. Security management

To acheive all of the above related to ITIL, an automated software is must; a software that specializes in change and configuration management.

And when the names have to be taken of those cool vendors, they are the following:

Cendura
HP
BMC
Relicore
Collation

Watch out for more discussion on ITIL and change and configuration management.